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Get Contacts, SMS, Photos, Music Data Back from A Frozen Samsung Phone
“My phone froze while doing an upgrade reboot. It wont turn on and has refused to go past the startup logo. I have important photos I would like to get back. How can I retrieve photos data from a frozen Samsung Galaxy phone?”
If your Samsung Galaxy S8/S7/S6/S5, Galaxy Note 5/4/3, Galaxy A5/A7/A9, J3/J3/J7, etc device is frozen and unresponsive, The first thing to do is press and hold the Power button and the Volume button down simultaneously for more than 7 seconds to restart it. If it didn’t work for you and your Samsung Galaxy S6/S7/S8, Galaxy Note/Ace/J mobile phone is still not working and its screen is frozen then you should try the guide below.
Broken Android Data Extraction is a Do-It-Yourself program which can help you fix Samsung stuck on frozen screen and recover files from a frozen Samsung Galaxy, as well as broken/dead/locked Galaxy S5/S6/S7/S7, Galaxy Note or Samsung with broken/crashed screen, black screen, etc. All existing and lost contents on the Samsung phone will be found by the program and you are able to access and retrieve them with ease. It supports multiple media files including contacts/phone numbers, images, songs, movies, text messages and more.
Step 1.Start Broken Android Data Extraction
Firstly, you need to download Broken Android Data Extraction on your computer or Mac. Then install and start it. Select “Start” to enter the fixing feature of your Samsung phone, so that you can do not need to tab your screen.
Step 2.Choose the Phone Name and Model
Choose your Samsung phone’s name and model. Currently this function only works for Samsung phone. Then click on “Confirm”.
Step 3.Enter the Download Mode
Follow the instructions on the program to get your Samsung Galaxy S5/S6/S7, Note 5/4/3 mobile phone into the Download Mode.
1)Power off your Samsung phone.
2)Press and hold Volume “-“, “Home” and “Power” button on the phone.
3)Press “Volume +” button to enter download mode.
Next, the program will start scanning your frozen Samsung phone. Please be patient waiting for this work to be completed.
Step 4.Recover Data from Frozen Samsung Galaxy
Soon, your frozen Samsung phone is back to normal. Now you can recover data from Samsung Galaxy phone directly. Choose the files you need and hit “Recover” to save all the precious data you need from the frozen Samsung phone.
Tips for you to restart your frozen Samsung Galaxy
1. Pull out the battery and put it back. Wait 2-3 minutes.
2. After reinserting the battery, press and hold the Power, Home, and Volume Up buttons simultaneously.
3. Your Samsung phone will start. And you will see the Samsung recovery menu.
4. Use volume bottom to scroll the menu. Click yes and delete all user data.
5. Choose reboot system. Now your Samsung Galaxy device is ready for use.
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